Returns & Exchanges
What is your return policy?
You may return a product for refund, store credit, or exchange (if due to BizarreFood error) within 30 days of the order shipment date. (The order shipment date and order notification are provided to you by email). All returns must be accompanied with documentation
If we shipped you the wrong product, or it arrived defective or damaged, no problem. Just contact us within 30 days of the item's original shipping date to arrange for the return of your purchase. We will send a replacement or refund you for your purchase, provided the returned item(s) are received back in their original packaging.
If you ordered the wrong item or simply changed your mind, we will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging. When your return is received, you will be issued a refund to your credit card or an email gift certificate (store credit) for the merchandise only. (Please note that you will be responsible for return shipping costs of non-defective merchandise) Some products may also be assessed a 15% restocking fee - please ask if you are unsure. Also, please note that opened food products cannot be returned for refund or store credit. Additional restrictions may apply, please contact us for more information.
Can I just exchange my items for new ones?
At this time, we do not process even exchanges. If you need a different flavour/weight of an item you ordered, when your return is received, you will be issued a gift certificate (store credit) for the amount of the item.